Refund policy

We offer a 30-day money-back guarantee on all refurbished devices purchased from Sell My Cell.

If you change your mind, you can return your item within 30 days of delivery for a refund, provided it is returned in the same condition it was received, with no new damage, locks, passwords, or user accounts left on the device.

All devices also include a 12-month warranty covering manufacturing defects and hardware faults that develop under normal use.

The warranty does not cover accidental damage, liquid damage, misuse, unauthorised repairs, cosmetic wear, or battery wear consistent with normal use.

If you need to return an item, please send an email to contact@sellmycell.co.uk with your name and order number and we’ll confirm the next steps.