We offer a 30-day money-back guarantee on all refurbished devices purchased from Sell My Cell.

If you change your mind, you can return your item within 30 days of delivery for a refund, provided it is returned in the same condition it was received, with no new damage, locks, passwords, or user accounts left on the device.

All devices also include a 12-month warranty covering manufacturing defects and hardware faults that develop under normal use.

The warranty does not cover accidental damage, liquid damage, misuse, unauthorised repairs, cosmetic wear, or battery wear consistent with normal use.

If you need to return an item, please contact us with your order number and we’ll confirm the next steps.

PLEASE NOTE THAT THE GUARANTEE IS ONLY EFFECTIVE FROM THE DATE OF INITIAL PURCHASE – IF EXCHANGES ARE ISSUED THE WARRANTY WILL NOT RESTART FROM THE DATE OF RETURN/EXCHANGE, IT IS ONLY VALID FROM THE DATE OF THE INITIAL PURCHASE FOR A MAXIMUM OF 12 MONTHS AND DOES NOT ROLL OVER.